A R Pal ENT Limited (ENT Oxford and Bucks) patient privacy notice

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Registered name: A R Pal ENT Limited

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This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

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Contact details

Telephone

01494 683143

Email

info@entoxfordandbucks.com

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What information we collect, use, and why

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

• Name, address and contact details

• Gender

• Date of birth

• NHS/HSC/CHI number

• Hospital number

• Next of Kin details including any support networks

• Emergency contact details

• Health information (including medical conditions, allergies, medical requirements and medical history)

• Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)

• Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)

• Payment details (including card or bank information for transfers and direct debits)

• Insurance policy details

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We also collect the following information to provide patient care, services, pharmaceutical products and other goods:

• Health information

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure- You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing- You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

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Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

 

Where we get personal information from

• Directly from you

• Family members or carers

• Other health and care providers

• Directly from patients, guardians of children and Primary care.

 

How long we keep information

Electronic patient records are retained in keeping with GMC and NHS England guidance: “Records Management Code of Practice 2021” (the Code).

 

• Adult records are retained 8 years after the patient was discharged or last seen.

• Children’s records are retained until 25th birthday or 26 if the young person was 17 when treatment ended.

 

Who we share information with

Data processors

Carebit Health Limited

This data processor does the following activities for us: For the purposes of maintaining a patient record for patient correspondence and invoicing.

 

We have a joint controller relationship with The Beaconsfield Clinic . We process your personal information with that joint controller for the following reason: For the purposes of booking and providing medical consultations, investigations and treatment.

 

We also have a joint controller relationship with Nuffield Health, The Manor Hospital Oxford. We process your personal information with that joint controller for the following reason: For the purposes of booking and providing medical consultations, investigations and medical and surgical treatment..

 

Others we share personal information with

• Other health providers (eg GPs and consultants)

• Private Medical Insurance companies, brokers and other intermediaries (only if appropriate)

• Care providers

• Organisations we need to share information with for safeguarding reasons

• Organisations we’re legally obliged to share personal information with

• Debt collection agencies

 

Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

• you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);

• we have a legal requirement (including court orders) to collect, share or use the data;

• on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

• If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or

• If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

 

Please read this cookie policy 

What are cookies?
Cookies are simple text files that are stored on your computer or mobile device by a website’s
server. Each cookie is unique to your web browser. It will contain some anonymous information
such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?
Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and
navigating through our website and using its features. For example, these cookies let us
recognize that you have created an account and have logged into that account.

Functionality cookies
Functionality cookies let us operate the site in accordance with the choices you make. For
example, we will recognize your username and remember how you customized the site during
future visits.

Analytical cookies
These cookies enable us and third-party services to collect aggregated data for statistical
purposes on how our visitors use the website. These cookies do not contain personal
information such as names and email addresses and are used to help us improve your user
experience of the website.

How to delete cookies?
If you want to restrict or block the cookies that are set by our website, you can do so through
your browser setting. Alternatively, you can visit www.internetcookies.com, which contains
comprehensive information on how to do this on a wide variety of browsers and devices. You
will find general information about cookies and details on how to delete cookies from your
device.

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

29 January 2025